The total quality management (TQM) concept represents a fundamental change in the definition and treatment of quality in product development. According to the American Society for Quality Control (ASQC), total quality management (TQM) "is a management approach to long-term success through customer satisfaction."

  • TQM is based on the participation of all members of an organization to improving processes, products, services, and the culture they work in.
  • TQM benefits all organization members and society.
  • TQM is both a philosophy and a set of guiding principles that represent the foundation for a continuously improving organization.
  • TQM is the application of quantitative methods and human resources to improve the material and services supplied to an organization, and the degree to which the needs of the customers are met, now and in the future.
  • TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach focused on continuous improvement.

Organizations today are outsourcing their projects to subcontractors to reduce cost and maintain or exceed the quality of software. Quality is more important than the difference in costs. Low quality in the long run results in high total cost. At ERPMARK INC, system development processes are constantly improved by introducing new and working methodology, paradigm, standards, practices, techniques, tools, policies, and procedures. Each ERPMARK INC’s staff member improves oneself by updating or even expanding one’s skill set.

To build quality into the software, the ERPMARK INC’s development team have appropriate experience and knowledge. ERPMARK INC’s on-the-job training program is an effective means of obtaining such experience and knowledge. Management assess the skill level of an employee before he or she is assigned to a software project. Different skill levels play different roles and assume different responsibilities in a project. All this requires ERPMARK INC's ability to constantly keep tracking the best practice in the field of management information system (MIS).