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All patrons must verify their age, confirming they are at least 18 years old to access gaming areas. Patrons wishing to enter the casino must present valid government-issued photographic identification upon request. Star Casino Brisbane is permitted to operate as a land-based casino in compliance with Queensland regulations. Star Casino Brisbane operates under the casino licence issued to Destination Brisbane Consortium Integrated Resort Operations Pty Ltd.
This policy sets out the identity verification requirements that apply to all customers of The Star Brisbane Casino. This policy is reviewed periodically to ensure it remains consistent with applicable Queensland and Commonwealth gambling laws, regulatory guidance, and harm minimisation standards. Complaints will be handled in accordance with the venue’s complaints procedure and applicable regulatory requirements. Gambling-related communications issued by or on behalf of The Star Brisbane Casino are required to comply with applicable advertising standards.
To complete identity verification, customers must provide accurate personal details and supporting documentation. Customers have the right to request access to personal information held about them and to seek correction of inaccurate data, subject to legal and regulatory retention obligations. The Star Brisbane Casino operates under a licence issued by the relevant Queensland gambling regulator and is required to comply with all applicable state gambling laws and harm minimisation obligations. This document outlines the identity verification requirements applicable to all casino customers. It is consistent with the requirements of Queensland gambling regulation and the broader national framework for harm minimisation established under Commonwealth and state legislation. Identity verification procedures support responsible gambling obligations by enabling age confirmation and facilitating participation in national self-exclusion programs. Accepted documents include a recent utility bill, bank statement, or government-issued correspondence.
The Star Brisbane Casino is required under Queensland gambling law and applicable national standards to implement harm minimisation measures. This policy applies to all persons who gamble at The Star Brisbane Casino, whether in person or through any service channel operated by or on behalf of the venue. This includes signage throughout our venue and access to resources that guide patrons toward healthier gambling habits. Star Entertainment has been dealt another blow after the manager who oversees its casino licences backpedalled on a recommendation to hand back control of the Queensland venues to the Bruce Mathieson jnr-led business. Failure to complete identity verification will result in restricted account access. Customers who have not completed identity verification will not be able to access account functions or transact until the process is finalised.
This document outlines the responsible gaming obligations and harm minimisation procedures at The Star Brisbane Casino. Furthermore, we connect patrons to external support organizations, ensuring they have access to professional help if they need it. We offer options for setting deposit limits, which enable patrons to control their spending according to their personal budgets.
Participation in gambling at The Star Brisbane Casino is restricted to persons aged 18 years or older. This document sets out the responsible gaming policy of The Star Brisbane Casino. Our self-exclusion program allows patrons to voluntarily exclude themselves from gaming activities for a defined period, ensuring they can take necessary steps to maintain their wellbeing. Our framework includes various tools to help manage and limit gambling behavior. Points are earned based on gaming activity in accordance with industry standards. Membership is subject to specific criteria governing point expiry and account management. Star Casino Brisbane offers a tiered loyalty program with various privileges based on membership level.
On-site loyalty memberships are activated during a single visit after completing the application and validating identification.
Queensland’s Casino Control Act 1982 was amended in March 2024 to include specific measures to minimise gambling harm and prevent money laundering. The Star Brisbane Casino maintains ongoing customer due diligence obligations under the AML/CTF Act. Customers are advised not to commit funds that are required for australian payid pokies immediate use until verification is confirmed. Where manual review is required, the process may take up to 24 to 72 hours.